Language Management Skills

Sulla linea dell’area Management Skill, l’area Language Management Skill presenta 70 corsi multilingua la cui lingua principale è l’inglese o il francese.Le categorie su cui si dividono questi percorsi formativi sono il management, l’eccellenza interpersonale, gestire i rischi e i costi, gestire le relazioni sociali, gestire la diversità, la web communication, management commerciale.

Target: To use your emotions to build a strong relationship with the customer throughout the sales process. Apprenderete a Create trust and encourage the customer to use ‘personal conviction’ to choose the right partner. Limit your expression of negative emotions that can affect the customer. Absorb your customer’s negative emotions. Express positive emotions to reassure…
Target: To understand and implement the conditions for successful performance review interviews: preparing, respecting the structure of the interview, creating the right conditions to encourage listening and communication. Apprenderete a Prepare the annual performance review in a structured manner. Adopt an attitude that encourages constructive dialogue. Implement the main steps of the annual performance review.…
Target: To prepare for the life change brought about by retirement and to project yourself into your new life. Apprenderete a Identify the actions you need to take before your retirement.  Define the major changes ahead.  Recognise the values needed for a harmonious retirement. Lingue Francese, Inglese.
Target: Preparing for an enriching, fulfilling retirement. Apprenderete a Adopt a lifestyle that will keep you healthy.  Apply relevant techniques to maintain your physical and mental agility.  Identify all the factors for physical and emotional balance in your relationships with others. Lingue Francese, Inglese.
Target: To design and implement an effective newsletter. Apprenderete a Define the regularity and headings of your newsletter according to your objectives. Understand the legal regulations that apply to your distribution list. Identify and use the criteria to encourage recipients to open your newsletter and to facilitate quick reading. Lingue Inglese Francese Spagnolo.
Target: To write in a way that considers the specific features of the internet. Apprenderete a Adapt your texts for the internet by shortening them by half. Offering effective reading levels. Organising information on a website. Lingue Inglese Francese Spagnolo.
Target: To use blogs and wikis to effectively share information and knowledge. Apprenderete a Understand the challenges a company faces with regard to sharing information and knowledge. Understand how blogs and wikis work. Know the cultural and organisational conditions required for them to be effective. Know how to approach their implementation and answer security questions.…
Target: To master the key principles of the internet in order to manage a website creation project. Apprenderete a Make the best choices, with respect to content as well as presentation, during the design phase of your site. Create an effective web charter. Identify the technical solutions that meet both your needs and your limitations.…
Target: To convince customers (with integrity) with well-structured arguments and a tangible, irrefutable argument technique. Apprenderete a Use negotiation tools that will enable you to convince your customer. Lingue Inglese Francese Spagnolo Portoghese.
Target: To reinforce your power of influence using verbal and non-verbal communication techniques. Apprenderete a Combine your talent as a speaker with respect for the code of ethics to develop a long-term relationship. Maintain your power of persuasion by creating continual interaction with your customer. Lingue Inglese Francese Spagnolo Portoghese.

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